Safety Standard

Partly from the good quality of products and the best service, the products safety standard is one of the facts which we highly concerned. With our well production system, a very good quality control and professional technical team, we are pleased to assure that our products are all complied with the European, USA and Japanese Safety Standards. And these are proved by the well known and reliable testing companies; SGS, Intertek Testing Service (ITS), CERAM (UK) or METEC (Thailand), and The Department Of Science Service (Thailand).

• 1. European Standard : Council Directive 84/500/EEC amended by Commission Directive 2005/31/EC*** Metal Release (Lead & Cadmium)
• 2. American FDA and Californian Proprosition 65 (Metal Release ; Lead & Cadmium)
• 3. Static Immersion Test For Determination Of The Resistance Of Decorated Ware To Alkaline Detergent Attack
• 4. Microwave Safe (BS EN 15284: 2007)
• 5. Dishwasher Safe (BS EN 12875-4: 2006)
• 6. Thermal Shock Resistance (BS EN 1183 :1997, Method B)
• 7. Thermal Shock Endurance Of Ceramic Hollow-Ware Articles ( In-house Method PT33 ; MTEC )
• 8. ISO 6486-1 : 1999 Ceramic Ware in contact with food- Release of lead and cadmium – Part I : Test method
• 9. EN 1388-1 & 2: 1996 Lip/Rim (Metal Release)
• 10. Japan Food Sanitation Law 2004 For Ceramic Product
  - Leachable Lead & Cadmium
  - Running Colour

Q&A

• Q: What is the material of your product ?

• A: Stoneware. We only produce Stoneware Tableware with handpainted design.

• Q: How many pieces per month can you produce?

• A: 300,000 pcs per month.

• Q: How long is your production leadtime ?

• A: 60-90 days upon receipt the official purchase order.

• Q: Do you provide sample with free of charge ?

• A: We normally provide 1 set of sample with free of charge but customer will absorb sample freight charge as well as the cost of extra sample required.

• Q: If we request for some samples, how long does it take to get the samples?

• A: It takes about 10 days for the sample which is existing shape and 30-45 days for the one which is new shape.

• Q: What is your delivery term?

• A: FOB Bangkok.

• Q: What is the payment term you can accept?

• A: We accept T/T (30% deposit and 70% balance against the copy of shipping documents) and L/C at sight.

• Q: Are your products passed the safety standard ? ( Lead & Cadmium )

• A: Yes, all of our products passed the safety standards of USA, European, Japanese and Thailand. If you would like to have the equivalent test report for your ref., we are pleased to provide you. Please advise.

• Q: Are your products Dishwasher & Microwave Safe ? ( Lead & Cadmium )

• A: Yes, our products are Dishwasher & Microwave Safe.

• Q: Can you work on the logo (backstamp) with the customer's design ?

• A: Yes, we can work on the logo with customer's design. There are 3 available colours for the logo which are black, blue and brown. ( one solid colour as it's underglazed logo )

• Q: Can you work on the customer's designs? And what is the MOQ ?

• A: Yes, we can work on the customer's designs. The maximum colours we can use per design is 6 colours. And the MOQ per design (one assort/color) is 700 pcs.

• Q: Can you work on the small order? What is the MOA ?

• A: Yes, we can work on small order. We require you to order at least US$8,000 per shipment with US$200.00 surcharge for the minimum order and handling cost. If you can meet our MOA at US$10,000.00, there is no surcharge.

• Q: Can you work on our new shape? What is the MOQ and how long does it take to develop new mould ?

• A: Yes, we can work on the customer's shapes. It will take about one month (30 days) for new mould process. It costs about US$100.00 - US$300.00 .
  Here below is the MOQ ...
  1. Casting Item : MOQ 1,000 Pcs./Item
  2. Jigger Item : MOQ 5,000 Pcs./Item

• Q: How do you pack your product ?

• A: It's bulk pack. We normally pack the product 2 steps. First we pack in the inner box and then in master carton. It's brown 5 ply corrugated box, water proof box suitable for export.

• Q: If the customer would like to pack the products in the gift box, can you supply it?

• A: Yes, we can supply the gift box for the customer but there will be the MOQ for gift box which is 3,000 boxes/die cut/artwork.

Terms & Conditions

• Minimum Order Quantity Request (MOQ)
• a) Indra Design : 500 Pcs./Item/Design/Assort
• b) Customer Design : 700 Pcs./Item/Design/Assort
• *** Customer Designs are available (Maximum 6 colors used per design)
• *** Any design could be painted on any shapes.

• *** If the total amount of any orders is over than US$8,000.00 but less than US$10,000.00, there is US$200.00 surcharge for the small order and handling cost.

• - Standard Packing : Brown corrugated inner box in a water proof master carton (5 tiers corrugated)
• - Special Packaging : Available
• *** MOQ for special packaging (Gift Box) : 3,000 Boxes/Die-Cut/Artwork

• Approximately 2-3 months after received purchase order.

• 1. L/C At Sight
• 2. T/T Deposit
  - 30% Deposit : 45 Days before shipment
  - 70% Balance : Upon the receipt of copy of shipping documents (Invoice, Packing and B/L)
• *** For T/T Deposit, the original shipping documents will be sent directly to the customer upon we received the payment for full invoice.

Brand & Exclusivity

Nowadays, brand royalty is very important because many people give the priority to the brand of products and it always impacts to what they decided to buy and re-buy. To help our customers to build their own brands, we could provide and adhere the brand on all the products with free of charge.

*** Available color logo: Black or Blue or Brown (One color logo)
*** Indra Brand : Available for all customers.



As we are the manufacturer who has both in-house and product development team, so we have a high potential to deal with all 3 kinds of made to order systems. And the exclusive sales contract are available, it is up to what we agreed.

1.OEM (Original Equipment Manufacturer)
*** The exclusive sales contract can be applied for all cases if the products and designs belong to the customer.

2. ODM (Original Design Manufacture)
*** Both shapes and designs belong to Indra Cearmic Co., Ltd.. If any customer interested to have the exclusivity, it is negotiable.

3. OBM (Original Brand Manufacture)
*** We mainly use our own brand for our products supplying to Indra Outlet. And it is also available for all customers who placed the order with us if interest.